Refund Policy

Every school gets a 30-day free trial before paying, so the school can see the timetable, fees, attendance and parent app working with its own data first. This policy covers what happens after a school has paid.

1. First 30 days after payment

If a school pays for a yearly plan and asks to cancel within 30 days of the payment date, we refund the full amount, minus any SMS charges already used.

2. After 30 days

After the first 30 days, yearly fees are not refunded for the remaining months. The school keeps full access until the end of the paid year, and can choose not to renew.

3. Reduced student numbers

If enrolment drops by more than 10 percent during the year, the school can ask us to adjust the next year's bill. Fees already paid for the current year are not reduced.

4. Service problems

If availability falls below 99.5 percent in a month for reasons within our control, the school receives a credit against its next bill in proportion to the downtime.

5. Fees paid by parents

School fees that parents pay through the Fee Desk go to the school's own bank account. Refunds of school fees, such as for a student who leaves, are decided and issued by the school under its own policy.

6. How to ask for a refund

The school's principal or administrator can ask for a refund through the Principal's Office page on this website. Approved refunds are paid to the original payment method within 10 working days.