Privacy Policy
This policy explains how we handle information about schools, staff, parents and students who use our school ERP, the parent app and this website. Most of the people whose data we hold are children, and we treat that as the starting point for every decision below.
1. Who controls student data
The school is the owner and controller of its student, parent and staff records. We process that data only on the school's instructions, to provide the modules the school has switched on. We do not use student data for any purpose of our own.
2. What we collect
- Student records: name, class and section, roll number, date of birth, admission documents, attendance, marks, report cards, fee records and transport details, as entered by the school.
- Parent and guardian details: names, mobile numbers, email addresses, preferred language and app activity such as reading a circular or paying a fee.
- Staff details: names, contact details, subjects, timetable, attendance and leave.
- Bus location: GPS location of the bus device or attendant's phone, collected only during trip hours.
- Website enquiries: details you send through our sign-up and contact forms.
3. Who can see a child's data
A child's data is visible only to school staff whom the school has authorised, and to that child's own parents or guardians. Teachers see only the classes and subjects assigned to them. Our support staff access a school's account only when the school asks for help, and every access is logged.
4. School bus location
Bus locations are shared only with parents of children on that bus, and only while a trip is running. Tracking turns off when the trip ends. We keep trip history for 90 days so the school can review late-running or route issues, and then delete it.
5. Photos of students
Photos of students are shared in the parent app only where parents have given consent through the school. Parents can withdraw consent at any time by informing the school.
6. AI features
The AI Timetable Maker uses timetable rules, teacher load and subject data. It does not use marks, health or family information. Every AI timetable and substitution is a draft until a coordinator approves it. School data is not used to train models for other schools.
7. Security
Data is encrypted in transit and at rest, and backed up daily. Access is protected by role-based permissions and optional two-step login for school staff.
8. We never sell data
We do not sell, rent or share student, parent or staff data with advertisers or data brokers. The parent app shows no advertising.
9. Service providers
We use a small number of providers to run the service, such as cloud hosting, SMS and email delivery, and payment gateways for fee collection. They receive only the data needed for their task and are bound by confidentiality and data protection terms.
10. How long we keep data
We keep school data for as long as the school's subscription is active. When a school leaves, we export its data on request and delete it from our systems within 60 days, except where the law requires us to keep records such as fee receipts.
11. Your rights
Parents and staff who want to see, correct or delete their data should contact their school, which can make the change directly or ask us to help. Website visitors can ask us to delete enquiry details through the contact form.
12. This website
This website uses only the cookies needed for the forms to work, such as the anti-spam check. We do not use advertising trackers.
13. Contact
Questions about this policy can be sent through the Principal's Office page on this website.